Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where problem-solving and communication skills are key? If so, we want you to join our team at HomeX Plumbing as a Dispatch Service Representative (DSR)!
As a DSR at HomeX Plumbing, you will be at the forefront of our commitment to customer satisfaction. You’ll be the friendly voice that our customers rely on, providing top-notch service and ensuring their plumbing needs are addressed promptly and effectively. Your enthusiasm, positivity, and dedication to customer success will set the tone for our customer interactions.
Customer Engagement: Interact with customers via phone, email, and live chat to understand their plumbing concerns and provide timely, accurate, and friendly solutions.
Problem Resolution: Act as the first point of contact for customer inquiries, assess issues, and collaborate with our technical teams to ensure swift and effective resolution.
Communication Skills: Clearly and effectively communicate plumbing information, service updates, and maintenance tips to customers in a way that is easy to understand.
Customer Advocacy: Advocate for our customers within the organization, providing valuable feedback to improve processes and enhance overall customer satisfaction.
Team Collaboration: Work closely with other departments to coordinate efforts and ensure a seamless customer experience from inquiry to resolution.
Documentation: Maintain accurate and detailed records of customer interactions, feedback, and resolutions using our Servicetitan CRM system.
Previous customer service experience preferred.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and a proactive approach to customer issues.
Enthusiastic and positive attitude, with a passion for delivering exceptional service.
Ability to multitask and thrive in a fast-paced environment.
Basic knowledge of plumbing or a willingness to learn.
Why Join HomeX Plumbing:
Exciting and dynamic work environment.
Opportunities for career growth and development.
Competitive compensation and benefits package.
A supportive team dedicated to your success.
Be part of a company committed to delivering top-notch plumbing solutions.
If you’re ready to make a splash in the world of plumbing customer service and contribute to our mission of providing exceptional experiences, apply today! Join HomeX Plumbing and be a key player in shaping the future of customer satisfaction in the plumbing industry.
Job Type: Full-time
Pay: $18.00 – $22.00 per hour
Expected hours: 32 – 40 per week
Paid time off
8 hour shift
Weekends as needed
Supplemental pay types:
Work Location: In person