Install Apprentice – Home Services (Heating / Plumbing / Power)

Job Description

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where problem-solving and communication skills are key? If so, we want you to join our team at HomeX Plumbing as a Dispatch Service Representative (DSR)! Position Overview: As a DSR at HomeX Plumbing, you will be at the forefront of our commitment to customer satisfaction. You’ll be the friendly voice that our customers rely on, providing top-notch service and ensuring their plumbing needs are addressed promptly and effectively. Your enthusiasm, positivity, and dedication to customer success will set the tone for our customer interactions. Key Responsibilities: Customer Engagement: Interact with customers via phone, email, and live chat to understand their plumbing concerns and provide timely, accurate, and friendly solutions. Problem Resolution: Act as the first point of contact for customer inquiries, assess issues, and collaborate with our technical teams to ensure swift and effective resolution. Communication Skills: Clearly and effectively communicate plumbing information, service updates, and maintenance tips to customers in a way that is easy to understand. Customer Advocacy: Advocate for our customers within the organization, providing valuable feedback to improve processes and enhance overall customer satisfaction. Team Collaboration: Work closely with other departments to coordinate efforts and ensure a seamless customer experience from inquiry to resolution. Documentation: Maintain accurate and detailed records of customer interactions, feedback, and resolutions using our Servicetitan CRM system. Qualifications: Previous customer service experience preferred. Excellent communication skills, both written and verbal. Strong problem-solving abilities and a proactive approach to customer issues. Enthusiastic and positive attitude, with a passion for delivering exceptional service. Ability to multitask and thrive in a fast-paced environment. Basic knowledge of plumbing or a willingness to learn. Why Join HomeX Plumbing: Exciting and dynamic work environment. Opportunities for career growth and development. Competitive compensation and benefits package. A supportive team dedicated to your success. Be part of a company committed to delivering top-notch plumbing solutions. If you’re ready to make a splash in the world of plumbing customer service and contribute to our mission of providing exceptional experiences, apply today! Join HomeX Plumbing and be a key player in shaping the future of customer satisfaction in the plumbing industry. Job Type: Full-time Pay: $18.00 – $22.00 per hour Expected hours: 32 – 40 per week Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Schedule: 8 hour shift Evening shift Overtime Weekends as needed Weekends only Supplemental pay types: Bonus opportunities Work Location: In person

Job Details

Posted On: February 13, 2024
Valid Through: July 21, 2024
Job City: Buffalo
Job State: NY